Legal Stuff

We have to take a moment to cover a few things about how we work here at Three Hearts Saddlery. Mostly this is to keep the attorneys and accountants happy…and we need to keep them happy.

Typically, at any given time we have about six months work waiting on our list. This usually means two saddles on the bench with a couple two or three on the waiting list.

So…what does this mean for you as you are reading this and wanting a saddle?

Our process starts with a long conversation with you…in which we “listen” to you so that we may begin to understand what type saddle you want to build. We want to know…from this conversation…what type riding you do…types of horses you have…other saddles you own or have owned…whether yiou have a particular horse you are trying to “fit". We want to gather as much information as we can to assist you in the saddle building process.

If you have a particular horse you have had problems fitting or are trying to fit…we will ask you to send us some photos of the horse and we will provide instructions. From these photos we can choose some tree options and send you the fit forms to fit your horse. We will charge a small deposit for the forms, which we will deduct from the cost of your saddle. Of course if you are close to us, we will probably fit your horse ourselves…or even ask you to bring them by the shop.

Once we have decided exactly the saddle that you want to build we will forward to you a contract for your review and signature. That’s the part that keeps the lawyer happy. Once you return the signed contract with your deposit (typically 50% of total saddle cost-that is the part that keeps the accountant happy) we will provide you with a “projected” delivery date and then put you on the “waiting list”.

We do accept all major credit cards and debit cards with the VISA, MasterCard, and Discover Logo on the front. Paypal may also be in the future.

If you have any questions, please contact us and we will be happy to answer them.

Thank you for reading the “stuff” that keeps the attorneys and accountants happy…


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